Question 1

How do I buy a ticket?

Accepted Answer

How do I buy a ticket? — see full answer at usebigpass.com/faq

Question 2

What payment methods are accepted?

Accepted Answer

What payment methods are accepted? — see full answer at usebigpass.com/faq

Question 3

Can I pay in installments?

Accepted Answer

Can I pay in installments? — see full answer at usebigpass.com/faq

Question 4

Can I buy from my phone?

Accepted Answer

Can I buy from my phone? — see full answer at usebigpass.com/faq

Question 5

My purchase was declined. What do I do?

Accepted Answer

My purchase was declined. What do I do? — see full answer at usebigpass.com/faq

Question 6

Do I need an account to buy?

Accepted Answer

Do I need an account to buy? — see full answer at usebigpass.com/faq

Question 7

I bought but didn't get confirmation. Now what?

Accepted Answer

I bought but didn't get confirmation. Now what? — see full answer at usebigpass.com/faq

Question 8

Can I buy a ticket for someone else?

Accepted Answer

Can I buy a ticket for someone else? — see full answer at usebigpass.com/faq

Question 9

Where do I access my ticket?

Accepted Answer

Where do I access my ticket? — see full answer at usebigpass.com/faq

Question 10

Does the ticket come by email?

Accepted Answer

Does the ticket come by email? — see full answer at usebigpass.com/faq

Question 11

How does the rotating QR Code work?

Accepted Answer

How does the rotating QR Code work? — see full answer at usebigpass.com/faq

Question 12

Can I print the QR Code?

Accepted Answer

Can I print the QR Code? — see full answer at usebigpass.com/faq

Question 13

I left my phone at home. Now what?

Accepted Answer

I left my phone at home. Now what? — see full answer at usebigpass.com/faq

Question 14

Can I transfer a ticket to someone else?

Accepted Answer

Can I transfer a ticket to someone else? — see full answer at usebigpass.com/faq

Question 15

Can I sell my ticket to someone else?

Accepted Answer

Can I sell my ticket to someone else? — see full answer at usebigpass.com/faq

Question 16

I bought but typed the wrong name. Can I fix it?

Accepted Answer

I bought but typed the wrong name. Can I fix it? — see full answer at usebigpass.com/faq

Question 17

Can I request a refund?

Accepted Answer

Can I request a refund? — see full answer at usebigpass.com/faq

Question 18

How long does the money take to come back?

Accepted Answer

How long does the money take to come back? — see full answer at usebigpass.com/faq

Question 19

The event was canceled. Will I be refunded?

Accepted Answer

The event was canceled. Will I be refunded? — see full answer at usebigpass.com/faq

Question 20

The event was postponed. Can I get a refund?

Accepted Answer

The event was postponed. Can I get a refund? — see full answer at usebigpass.com/faq

Question 21

Can I refund a complimentary ticket?

Accepted Answer

Can I refund a complimentary ticket? — see full answer at usebigpass.com/faq

Question 22

Is partial refund possible?

Accepted Answer

Is partial refund possible? — see full answer at usebigpass.com/faq

Question 23

What time should I arrive?

Accepted Answer

What time should I arrive? — see full answer at usebigpass.com/faq

Question 24

What do I need to bring?

Accepted Answer

What do I need to bring? — see full answer at usebigpass.com/faq

Question 25

Can I bring drinks/food?

Accepted Answer

Can I bring drinks/food? — see full answer at usebigpass.com/faq

Question 26

Can children attend?

Accepted Answer

Can children attend? — see full answer at usebigpass.com/faq

Question 27

What if it rains?

Accepted Answer

What if it rains? — see full answer at usebigpass.com/faq

Question 28

I forgot my password. How do I recover it?

Accepted Answer

I forgot my password. How do I recover it? — see full answer at usebigpass.com/faq

Question 29

I changed email. How do I update it?

Accepted Answer

I changed email. How do I update it? — see full answer at usebigpass.com/faq

Question 30

How do I enable 2FA (two-factor authentication)?

Accepted Answer

How do I enable 2FA (two-factor authentication)? — see full answer at usebigpass.com/faq

Question 31

I want to delete my account

Accepted Answer

I want to delete my account — see full answer at usebigpass.com/faq

Question 32

How do I become an event promoter on Big Pass?

Accepted Answer

How do I become an event promoter on Big Pass? — see full answer at usebigpass.com/faq

Question 33

Is there a monthly or fixed fee?

Accepted Answer

Is there a monthly or fixed fee? — see full answer at usebigpass.com/faq

Question 34

When do I get the money from sales?

Accepted Answer

When do I get the money from sales? — see full answer at usebigpass.com/faq

Question 35

Can I use the platform in other countries?

Accepted Answer

Can I use the platform in other countries? — see full answer at usebigpass.com/faq

Question 36

Can I put my team to help?

Accepted Answer

Can I put my team to help? — see full answer at usebigpass.com/faq

Question 37

Are payments secure?

Accepted Answer

Are payments secure? — see full answer at usebigpass.com/faq

Question 38

How do I know if the ticket is genuine and not pirated?

Accepted Answer

How do I know if the ticket is genuine and not pirated? — see full answer at usebigpass.com/faq

Question 39

How do you use my data?

Accepted Answer

How do you use my data? — see full answer at usebigpass.com/faq

Question 40

Is there facial recognition?

Accepted Answer

Is there facial recognition? — see full answer at usebigpass.com/faq

Frequently asked questions

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Frequently asked questions

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